Signed in as:
filler@godaddy.com
RETURN POLICY
Last updated October 08, 2024
Thank you for your purchase. We hope you are satisfied with your order. However, if you are not completely happy with it for any reason, you may return it to us under our return policy for a full refund, store credit, or an exchange. Please see below for more information.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. To be eligible for a return, all items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To initiate a return, please email our customer service team at info@nyconcealedcarry.com to obtain a Return Merchandise Authorization (RMA) number. Once you receive your RMA number, securely place the item back in its original packaging along with your proof of purchase, and mail it to the following address:
Shield Strategic Training, LLC
Attn: Returns RMA#
2545 Hempstead Trnpk #LL2
East Meadow, NY 11554 United States
Please note that you will be responsible for all return shipping charges. We highly recommend using a trackable method to ensure your return is received safely.
REFUNDS
Once we receive your return and inspect the condition of your item, we will begin the refund process or exchange. Please allow at least three (3) days from the receipt of your item for us to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return has been processed.
EXCEPTIONS
For defective or exchanged products, please contact us using the details below to arrange a refund or exchange. Please note that a 10% restocking fee will be applied to all returns.
QUESTIONS
If you have any questions regarding our return policy, please contact us at:
855-95TRAIN